Summary
Dedicated IT professional with 3+ years of experience ensuring reliable and secure network operations. Proven ability in managing IT infrastructure, providing comprehensive technical support, and implementing security best practices (CCNA and CompTIA Security+ certified). Seeking opportunities to leverage expertise in IT infrastructure and networking to drive organizational success.
Experience
Associate Manager, Computer Science Center
Tarrant County College | Fort Worth, TX | 08/2022 - Present
- Manage and maintain a 40-workstation computer lab, ensuring robust network connectivity, troubleshooting network issues, and providing essential technical support to students and faculty.
- Administer and maintain critical network hardware and software infrastructure.
- Provide training and support on networking concepts and software applications to students and faculty.
- Support students preparing for the CCNA certification, demonstrating a deep understanding of networking principles.
- Manage lab resources effectively, including software licenses and equipment inventory.
Faculty Member, Modern Languages Department
Comillas Pontifical University | Madrid, Spain | 04/2008 – 08/2022
- Collaborated proactively with the IT department to maintain and update computer systems, ensuring reliable network connectivity and software functionality for faculty and students.
- Provided crucial remote technical assistance and troubleshooting to faculty and students during the COVID-19 lockdown, ensuring continuity of access to online learning resources.
- Coordinated the TOEFL examination for students studying abroad, demonstrating strong organizational and logistical skills.
- Instructed and coached students in communication and presentation skills, fostering a collaborative learning environment.
- Delivered business courses integrating practical applications of Microsoft Office Suite, emphasizing effective communication and technology integration.
Skills
- Network Administration (Routers, Switches, ACL, DHCP, DNS, IP networks)
- Network Troubleshooting and Support
- Virtualization (VMware, Azure, Hyper-V, Virtual Box, Docker)
- Microsoft Office Suite
- Training and Instruction
- Technical Support (Hardware & Software)
- Collaboration and Teamwork
- Languages: Fluent in English, French, and Spanish
Certifications
- CCNA (2024)
- CompTIA Security+ (2024)
- CompTIA Network+ (2024)
- CompTIA Server+ (2024)
- Microsoft Azure Fundamentals (2024)
- CompTIA CNIP (2024)
Education
- Associate's degree in Information Technology, Network Support | Tarrant County College, Fort Worth, TX
- Bachelor of Arts, Economics, French & International Relations | Cornell University | Ithaca, NY
- Master of Science in Foodservice Management | Michigan State University | East Lansing, MI